FAQS

1. Ordering & Payment

Q: How do I place an order?

A: Simply browse our collection, select your items, add them to your cart, and proceed to checkout. You will need to provide shipping/payment details to complete your order.

Q: What payment methods do you accept?

A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay.

Q: Is my payment information secure?

A: Of course it is! We use SSL encryption and never store your full payment details on our servers.

2. Shipping & Delivery

Q: How long does shipping take?

A: Standard shipping takes 7-15 business days after processing. Expedited options are available at checkout.

Q: Do you offer international shipping?

A: Currently, we only ship within the United States.

Q: Can I track my order?

A: Yes! You will receive a tracking number via email once your order has been shipped.

3. Returns and Exchanges

Q: What is your return policy?

A: Unused, unwashed items with tags attached can be returned within 30 days for a refund or exchange.

Q: How do I start a return?

A: Email our customer service department at invoicing@singlebedset.com and provide your order number to start the process.

Q: How long does a refund take?

A: Once we receive your return, we will process your refund within 7-10 business days.

4. Account and Technical Issues

Q: How do I reset my password?

A: Click "Forgot Password" on the login page and follow the instructions sent to your email.

Q: Why can't I access my account?

A: This may be due to too many login attempts. Please wait 30 minutes or contact support for assistance.

5. Other Questions

Q: How do I contact customer service?
A: Please email：invoicing@singlebedset.com or call 852-93843674 during business hours (9am-5pm EST, Monday-Friday)

Q: Do you have a physical store?

A: Currently, we operate online only.

Still have questions?

Contact our friendly customer service team - we're happy to help!

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